Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at prophatier67@gmail.com with your order number and reason for return. Returns must be sent to: 424 Sayles St, Oneida, NY. Items sent back without first requesting a return will not be accepted.

Non-Returnable Items The following items cannot be returned: perishable goods, custom or personalized items, personal care/beauty products, hazardous materials, sale items, and gift cards.

Damages & Issues Inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Exchanges To exchange an item, return the original and place a new order once the return is accepted.

Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed within 7–10 business days to your original payment method. If more than 15 business days have passed since approval, contact us at prophatier67@gmail.com.

European Union If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason, provided the item is unused, in original condition, with tags and original packaging.

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